Terms of Use

These Terms govern the use by each user (a “User”) of the online medical consultation service and related systems (the “Service”) provided by Hiroo Online Clinic (the “Clinic”). Please use the Service only after agreeing to these Terms.

Article 1 (Application)

1. These Terms apply to all relationships between a User and the Clinic concerning use of the Service.
2. In addition to these Terms, the Clinic may establish rules and other provisions governing use of the Service (the “Individual Provisions”). The Individual Provisions form part of these Terms regardless of their title.
3. If these Terms conflict with an Individual Provision, these Terms prevail unless the Individual Provision expressly states otherwise.

Article 2 (Amendment)

1. The Clinic may amend these Terms at any time without a User’s consent, and each User agrees to such amendments without objection.
2. When amending these Terms, the Clinic will notify Users of the amendment by the method prescribed by the Clinic.
3. An amendment takes effect when the Clinic gives notice under the preceding paragraph.
4. A User is deemed to have agreed without objection to the amended Terms when the User uses the Service after the amendment.

Article 3 (Registration)

Registration is completed when a person seeking to use the Service applies by the method prescribed by the Clinic and the Clinic accepts the application.

Article 4 (Handling of personal information)

Registration information and other personal information are handled appropriately in accordance with the Privacy Policy stated below, Japan’s Act on the Protection of Personal Information, and other applicable laws and regulations.

Article 5 (Intellectual property)

Copyright, including the rights prescribed in Articles 27 and 28 of Japan’s Copyright Act, and all other intellectual-property rights in text, images, video, audio, information and other material provided through the Service belong to the Clinic or another lawful rights holder. A User may not reproduce, republish, modify or otherwise make secondary use of such material without authorization.

Article 6 (Use of the Service)

1. A User uses the Service at the User’s own discretion.
2. A User must provide accurate information at the Clinic’s request and is fully responsible for keeping registered information current and accurate.
3. If information provided to the Clinic changes, the User must promptly give the Clinic the current information.
4. A User agrees that the Clinic may use User information, including personal information, or provide it to a third party for the purposes stated in these Terms and related provisions.
5. A minor must obtain the consent of a parent or other legal representative, including consent to these Terms, before using the Service. If a User who agreed to these Terms while a minor uses the Service after reaching the age of majority, the User is deemed to have ratified use while a minor.

Article 7 (Medical care)

1. A User agrees that an in-person examination at the Clinic may be required before the Service can be provided.
2. A User agrees that the Service may be unavailable for certain conditions.
3. A User agrees that unclear transmitted video or similar limitations can prevent a consultation from being as detailed as an in-person examination.
4. Fees that can be determined in advance for care through the Service are shown on the website, application or other system used to provide the Service (the “Site”). As with ordinary insured care, the exact amount may not be fully determined before consultation because the care and cost can vary with the User’s health and other circumstances.
5. A User may receive care through the Service from home, work or another location, but must use a clean, safe and private space. Do not use the Service while driving or in a café or another place where other people are present. Do not allow a third party to participate during care through the Service. If anyone other than the User, including a family member, will participate, obtain the physician’s permission in advance.
6. Prescriptions and medicines are determined by a Clinic physician according to the User’s health and other circumstances. A User agrees that a requested medicine may not be prescribed.

Article 8 (Prohibited conduct)

When using the Service, a User must not engage in the conduct listed below. If the Clinic determines that a User has engaged in any listed conduct, the Clinic may suspend or prohibit use of the Service or take another measure it considers necessary.

1. Damaging the reputation or credibility of the Clinic or a third party, or unjustly discriminating against or defaming either
2. Infringing the privacy of the Clinic or a third party
3. Infringing, or creating a risk of infringing, property of the Clinic or a third party
4. Causing economic loss to the Clinic or a third party
5. Threatening the Clinic or a third party
6. Using or causing the use of a computer virus or harmful program
7. Imposing an excessive load on infrastructure used for the Service
8. Attacking the Site’s server, systems or security
9. Attempting to access Clinic services other than through an interface provided by the Clinic
10. One User obtaining multiple registrations
11. Multiple Users sharing one registration
12. Using an intimidating attitude, making unreasonable complaints or excessive demands, or harassing Clinic staff or another related person
13. Causing inconvenience or anxiety to people nearby
14. Recording or photographing the Service without a physician’s consent
15. Allowing a third party to participate in medical care through the Service without a physician’s consent
16. Providing a physician’s personal information, Clinic account information for the Service, or other Service-related Clinic information to a third party without the Clinic’s consent
17. Sending a file or attaching a URL in a chat with the Clinic’s Service account without a physician’s consent
18. Any other conduct the Clinic considers inappropriate

Article 9 (Disclaimers and no warranty)

1. The Clinic may change the Service at any time without a User’s consent and is not liable for loss caused by a change, interruption or termination of the Service.
2. The Clinic has no involvement in, and is not liable for, a User’s environment for using the Service.
3. The Clinic does not warrant that the Service is suitable for a User’s particular purpose, has the expected functionality, commercial value, accuracy or usefulness, complies with laws or industry rules applicable to the User, or will be free of defects.
4. The Clinic does not warrant that the Service supports every information device. A User acknowledges that an operating-system update or similar change to a device used for the Service may cause a defect. The Clinic does not warrant that a program correction or other measure will resolve such a defect.
5. A User acknowledges that changes to terms of service or operational policies for browsers or service stores may restrict all or part of the Service.
6. The Clinic is not liable for direct or indirect loss arising from use of the Service.
7. Paragraph 1 through the preceding paragraph do not apply if the Clinic acts intentionally or with gross negligence, or if Japan’s Consumer Contract Act applies to the service agreement.
8. Even if the preceding paragraph applies, the Clinic is not liable for loss arising from special circumstances due to negligence other than gross negligence.
9. If the Clinic is liable for loss concerning use of the Service, liability is limited to the amount the Clinic received from the User in the month when the loss occurred.
10. The Clinic is not responsible for a dispute or trouble between Users. The Users must resolve it at their own cost and responsibility and may not make a claim against the Clinic.
11. If a User harms another User or enters into a dispute with a third party in connection with the Service, the User must compensate for the harm or resolve the dispute at the User’s own cost and responsibility and must not cause inconvenience or loss to the Clinic.
12. If a third party makes a damages claim against the Clinic because of a User’s conduct, the User must resolve the matter at the User’s cost and responsibility. If the Clinic pays damages to the third party, the User must pay the Clinic all related costs, including the damages, legal fees and lost profits.
13. If a User causes loss to the Clinic in connection with use of the Service, the User must compensate the Clinic for the loss, including litigation costs and legal fees.

Article 10 (Disclaimers and consent concerning medical care)

When receiving a prescription, procedure or other medical service through the Service, a User acknowledges and agrees to the following:

1. When receiving insured care, the Clinic can provide only care permitted under applicable administrative rules and cannot provide care outside the scope of insured care.
2. Because congestion and the severity of other patients’ conditions continually change, an appointment time is only a guide for receiving priority care and does not guarantee care within the reserved time.
3. For both insured and private care, once a User has been examined by a physician and a medicine has been prescribed, the consultation cannot later be cancelled and the medicine cannot be returned.
4. Private care cannot be changed to insured care after a consultation performed on the basis of private care has ended.
5. Medicine always involves uncertainty. Adverse reactions, side effects, sequelae or similar events can occur at a certain rate even without medical error. The User understands this and agrees that the Clinic, the treating physician and nurses bear no liability for such events.
6. If the User does not obtain the expected outcome or suffers loss from force majeure, and the result was reasonably foreseeable in light of medical evidence, the User waives the right to bring proceedings unless medical error occurred.
7. If a medicine not approved in Japan is prescribed or a vaccine manufactured outside Japan is administered, the treatment may be outside the scope of Japan’s medicine-compensation system.
8. If a test result is delayed or an incorrect result is communicated, the Clinic’s responsibility is limited to the primary scope in which the Service is provided. The Clinic has no liability for consequential loss arising from a decision made by the User, such as travel cancellation costs.
9. The Clinic has no liability for loss of or damage to personal belongings or another event caused by the User’s negligence, even if it occurs at the Clinic, unless caused by the Clinic’s intentional act or gross negligence.

Article 11 (Suspension of the Service)

When receiving in-person or online care, a prescription, a procedure or another medical service, a User acknowledges and agrees to the following:

1. The Clinic may suspend all or part of the Service without prior notice if it determines that any of the following applies:
   • A communications service is suspended or a communications failure occurs because of the device environment or another circumstance
   • An earthquake, lightning, fire, flood, tsunami, power outage, natural disaster or other force majeure makes the Service difficult to provide
   • War, riot, civil unrest, a labor dispute or another event makes the Service difficult to provide
   • A communications service is suspended or a communications failure occurs because of the device environment or another circumstance
   • The Clinic otherwise determines that providing the Service is difficult
2. The Clinic is not liable for any disadvantage or loss suffered by a User or third party because of a suspension under the preceding paragraph.

Article 12 (Exclusion of antisocial forces)

1. The Clinic and each User represent and warrant to the other that neither they, their officers nor their employees is, or will become, an organized-crime group, a member of such a group, a person who ceased to be such a member less than five years earlier, an associate member, an affiliated company, a corporate racketeer, a person claiming to be a social or political activist, a special-intelligence violent group, or an equivalent person.
2. If either party breaches the preceding paragraph, the other may terminate all or part of the service agreement without notice or demand. Neither party bears any obligation or liability to compensate the breaching party for loss arising from the termination.

Article 13 (No assignment)

A User may not transfer to a third party or create security over the User’s position under the service agreement or any right or obligation under these Terms without the Clinic’s prior written consent.

Article 14 (Severability)

If a provision of these Terms or any part of a provision is held invalid or unenforceable under Japan’s Consumer Contract Act or another law or regulation, the remaining provisions, and the remainder of the provision held partly invalid or unenforceable, remain in full force and effect.

Article 15 (Governing law and jurisdiction)

1. The validity, interpretation and performance of these Terms are governed by and construed in accordance with the laws of Japan.
2. The Tokyo Summary Court or the Tokyo District Court, according to the amount in controversy, has exclusive agreed jurisdiction over litigation and all other disputes between the Clinic and a User.

Established December 1, 2024
Hiroo Online Clinic

Stopping recurring purchases and returns

To cancel a recurring purchase or stop the next shipment, contact the clinic on LINE no later than seven days before the next payment date. After that deadline, the applicable shipment may not be stopped depending on the status of prescription and shipping preparation. Even when a stop is possible, an administrative fee may apply, limited to ordinary losses already incurred for prescription and shipping preparation and capped at 5% of the product price for that shipment.

Because of the nature of medicines, returns or exchanges after shipment cannot be accepted for reasons attributable to the patient. If the wrong item is delivered, an item is damaged, or another circumstance is attributable to the Clinic, contact the Clinic on LINE within seven days after delivery.

Recurring-purchase details

• Minimum number of recurring purchases: none
• To cancel or stop the next shipment: contact the Clinic on LINE no later than seven days before the next payment date
• Delivery: 2,000 JPY refrigerated delivery for Mounjaro / 660 JPY standard delivery for all other medicines currently listed