Notice under Japan’s Specified Commercial Transactions Act
| Operator | Hiroo Online Clinic |
|---|---|
| Business address | 1-5-9-202 Suido, Bunkyo-ku, Tokyo, Japan |
| Telephone | 070-8532-0259 |
| Website | https://hiroo-online-clinic.com/en/ |
| Contact | hiroo.onlineclinic@gmail.com Inquiries are also accepted through LINE. |
| Fees | Shown for each service. Delivery: 2,000 JPY refrigerated delivery for Mounjaro / 660 JPY standard delivery for all other medicines currently listed. |
| Payment method | Credit card |
| Payment timing | After the physician has completed the consultation and prescription. |
| Delivery method and timing | If payment is completed by 1:00 p.m., we may dispatch your order as early as the same day and normally no later than the second day after payment is completed. Delivery dates vary by region and shipping conditions. |
| Recurring prescriptions and cancellation | To cancel a recurring purchase or stop the next shipment, contact the Clinic on LINE no later than seven days before the next payment date. After that deadline, the applicable shipment may not be stopped depending on the status of prescription and shipping preparation. Even when a stop is possible, an administrative fee may apply, limited to ordinary losses already incurred for prescription and shipping preparation and capped at 5% of the product price for that shipment. |
| Wrong or defective medicines | Because of the nature of medicines, returns or exchanges after shipment cannot be accepted for reasons attributable to the patient. If the wrong item is delivered, an item is damaged, or another circumstance is attributable to the Clinic, contact the Clinic on LINE within seven days after delivery. |
Recurring-purchase details
- Minimum number of recurring purchases: none
- To cancel or stop the next shipment: contact the Clinic on LINE no later than seven days before the next payment date
- Delivery: 2,000 JPY refrigerated delivery for Mounjaro / 660 JPY standard delivery for all other medicines currently listed
